These Terms and Conditions of Service (hereinafter, the «Terms») constitute a legally binding contract between you (hereinafter, the «Client» or «User») and Hi Colombia School S.A.S., a simplified stock corporation established under the laws of the Republic of Colombia (hereinafter, «HiCo,» «we,» «us,» or «the Company»).

ACCEPTING THESE TERMS IS A MANDATORY REQUIREMENT FOR PURCHASING AND USING ANY SERVICE OFFERED BY HI COLOMBIA SCHOOL S.A.S. BY MAKING A PURCHASE OR USING OUR SERVICES, YOU DECLARE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO ALL THE CLAUSES STIPULATED HEREIN.

ARTICLE 1: DEFINITION OF SERVICES

Hi Colombia School S.A.S. is an educational technology (ed-tech) company that offers specialized training services in the Spanish language and business culture. Our services (hereinafter, the «Services») include, but are not limited to:

• Synchronous Workshops and Programs: Live classes, either one-on-one or group, with limited spots.
• Digital Products and Asynchronous Courses: Pre-recorded programs, workshops, and materials for immediate, self-paced access by the user.
• Modules and Hour Packages: Purchase of hour bundles for personalized classes.

ARTICLE 2: INTELLECTUAL PROPERTY

All content, materials, curricula, teaching methodologies, texts, graphics, videos, audio, software, trademarks, and any other material made available through our Services (hereinafter, the «Content») is the sole and exclusive property of Hi Colombia School S.A.S. or its licensors.

The Content is protected by copyright, trademark, and other intellectual property laws of the Republic of Colombia and international treaties. Any copying, reproduction, modification, distribution, display, transmission, sale, or any other unauthorized use of the Content without the prior written consent of Hi Colombia School S.A.S. is strictly prohibited.

ARTICLE 3: LIMITED USE LICENSE

By purchasing a Service, Hi Colombia School S.A.S. grants the Client a limited, personal, non-exclusive, non-transferable, and revocable license to access and use the Content associated with said Service, exclusively for personal and non-commercial learning purposes.

This license does not grant you any ownership rights to the Content. The Client agrees not to use the Content for any other purpose, including, but not limited to, teaching third parties, creating derivative works, or publishing it on any platform.

ARTICLE 4: ACCEPTABLE USE POLICY AND CODE OF CONDUCT

The User agrees to use the Services responsibly and respectfully. The following actions are explicitly prohibited:

• Sharing your access credentials (username and password) with third parties. Each account is personal and non-transferable.
• Allowing anyone other than the registered Client to access synchronous sessions. Spots for live classes are strictly individual and non-transferable.
• Using disrespectful, discriminatory, abusive, or offensive language or behavior during synchronous sessions.
• Recording, transmitting, or broadcasting any part of the live sessions without express authorization.
• Using the Services for any illegal or unauthorized purpose.

Hi Colombia School S.A.S. reserves the right to suspend or terminate access to the Services, without any right to a refund, for any user who violates these rules.

ARTICLE 5: GENERAL REFUND, CANCELLATION, AND CREDIT POLICY

Our Philosophy:

At HiCo, we offer premium learning experiences. Every product, whether it’s a live workshop or a digital course, represents our intellectual property and a commitment to quality. Our policy is designed to be transparent, fair, and reflect the nature of each type of service we offer.

The purchase of any Service is governed by the following policy, which the Client accepts in its entirety at the time of purchase:

5.1. Right of Withdrawal (Statutory Principle)

In full compliance with the Consumer Statute of the Republic of Colombia (Law 1480 of 2011), the customer has a general period of five (5) business days, counted from the date of purchase, to exercise their Right of Withdrawal.

If the customer exercises the Right of Withdrawal within this 5-day period and the service has not yet started, a 100% refund of the money paid will be issued to the customer. No fees, penalties, or administrative charges will apply.

The specific conditions and exceptions for each product type are detailed below.

5.2. Cancellation Policy for Synchronous Workshops and Programs

(Applies to: 1-on-1 classes, group classes, live workshops, and any program with limited spots and a fixed schedule)

The following conditions apply only to cancellation or refund requests submitted after the customer has exceeded the legal five (5) business days to exercise the Right of Withdrawal (Article 1).

Cancellation more than 14 days prior to the program’s start date:

• A 100% refund of the amount paid will be issued.
• A 5% administrative fee will be deducted to cover transactional and management costs.

Cancellation 14 days or less prior to the program’s start date:

• No cash refunds will be issued.
• A credit for 100% of the amount paid will be granted, valid for 12 months, to be used for any HiCo service.

Once the program has started (date of the first session):

• No refunds or credits of any kind will be issued, as the execution of the service has begun with the customer’s consent.

5.3. Policy for Digital Products and Asynchronous Courses (No Refunds)

(Applies to: «Do-It-Yourself Workshop» and any pre-recorded product with immediate access)

Given the nature of digital products, which grant instant and irrevocable access to our entire intellectual property (videos, downloadable materials, etc.), no refunds of any kind will be offered for these products once the purchase is complete.

By making the purchase and accessing the digital content, the client understands and agrees that they expressly waive their right of withdrawal, in accordance with the exception contemplated in numeral 4 of article 47 of Law 1480 of 2011, which applies to the «supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer.»

5.4. Policy for Modules and Hour Packages

(Applies to: Purchase of 40-hour class packages or similar)

• Before starting the first class: The policy from Article 2 applies (refund or credit depending on the notice period).
• Once the module has started: If the client decides not to continue, a cash refund will not be issued for the unused hours. Instead, the value corresponding to the remaining hours will be calculated, and a credit (valid for 12 months) will be issued for that amount, minus a 10% administrative fee. The classes already taken will be settled at the standard hourly rate, not the preferential package rate.

5.5. General Clauses

• Request Process: All cancellation or credit requests must be made in writing to the company’s official email.
• Exceptional Circumstances: Serious medical or family emergency situations, properly supported, will be analyzed on a case-by-case basis at the discretion of HiCo management.
• Cancellation by HiCo: If HiCo is forced to cancel a program before it starts, the client will be offered the option of a full 100% refund or a credit for a future service.

ARTICLE 6: PERSONAL DATA PROCESSING

Hi Colombia School S.A.S. is committed to protecting your data privacy. By accepting these Terms, you also accept our «Personal Data Processing Policy,» which is governed by Law 1581 of 2012 of the Republic of Colombia. This policy details how we collect, use, store, and protect your personal information, as well as the procedures for you to exercise your rights to know, update, rectify, and delete your data.

ARTICLE 7: LIMITATION OF LIABILITY AND DISCLAIMER OF WARRANTIES

The Services are provided «as is» and «as available.» Hi Colombia School S.A.S. does not guarantee that the use of the Services will result in a specific level of proficiency, obtaining employment, or any other particular outcome.

The total liability of Hi Colombia School S.A.S. and its affiliates, directors, or employees, for any claim arising from the use of the Services, will be limited, at most, to the total amount paid by the Client to the Company for the Service that gave rise to the claim in the last six (6) months.

ARTICLE 8: APPLICABLE LAW AND JURISDICTION

These Terms and any dispute arising from the relationship between the Client and Hi Colombia School S.A.S. will be governed and interpreted exclusively in accordance with the laws of the Republic of Colombia.

The Client and Hi Colombia School S.A.S. irrevocably agree to submit to the exclusive jurisdiction of the judges and courts of the city of Medellín, Antioquia, Colombia, expressly waiving any other jurisdiction that might correspond to them based on their present or future domicile.

ARTICLE 9: MODIFICATIONS TO THE TERMS

Hi Colombia School S.A.S. reserves the right to modify these Terms at any time. The most current version will always be available on our website. Your continued use of the Services after a modification will constitute acceptance of the new Terms.